What if my painting is damaged during shipping?

You're covered by our insurance policy

David

Last Update 10 months ago

In the unlikely event that your painting arrives damaged, we kindly ask you to decline the delivery. This will enable us to process a return with the shipping company and initiate an insurance claim promptly. Rest assured, we will take full responsibility for the situation and ensure you receive a replacement painting. If you already signed to receive the package, or it was left outside of your door, please contact us immediately. Take pictures of the damaged package, a clear photo of the shipping label and include the images in your email. We will arrange for the painting to be picked up from your address, or provide you with a shipping label.


Upon receiving the damaged item, we will promptly create a new painting specifically for you. You can expect the new artwork to be shipped to your address within 10 days. We understand that such occurrences are exceptionally rare and want to assure you that you won't incur any additional charges for the replacement; it will be absolutely free of cost.


Please note that we do not offer refunds in these rare instances, as the damage is beyond our control and is the shipping company's responsibility. Our focus is on delivering high-quality artwork and providing excellent customer service. If you have any concerns or questions about the replacement process, please don't hesitate to contact our support team, and they will be more than happy to assist you. Thank you for your understanding and support.

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